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2022-07-29
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CITIC Honglian's Ninth Five Year Plan call center enters the field of customer service in the electronics industry

CITIC Honglian's Ninth Five Year Plan call center enters the field of customer service in the electronics industry

-- ribbon cutting ceremony of technical service strategic cooperation between CITIC Honglian and Samsung Electronics (Beijing)

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january 7, 2016, sunny and breezy. An unprecedented ribbon cutting ceremony was held in Chanba ecological zone, Xi'an City, Shaanxi Province, and the Chongqing Longzhu Samsung electronic customer service project was officially launched. The strategic cooperation reached between CITIC Honglian and Samsung Electronics (Beijing) technology services in the ninth five year plan has become a good start for the new year and breakthrough of CITIC Honglian in the ninth five year plan

thanks to Mr. zhuzaiwan, the legal head of Samsung Electronics (Beijing), Mr. Liangwei, the deputy general manager, Ms. yinxianshu, the regional head Mr. zhoushijun, Mr. Zhaoming, the president of CITIC Honglian ninth five year plan group, Ms. Gao Lu, the general manager of the call center business division, Mr. Sun Shengzhe, the general manager of Shaanxi Honglian company, Mr. Qi'an, the general manager of China Unicom, and many other leaders, who were invited to attend

therefore, Mr. Zhaoming, President of CITIC Honglian ninth five year plan group, said: it has reached strategic cooperation with Samsung Electronic Technology Services, announcing the beginning of a new starting point of CITIC Honglian ninth five year plan; At the same time, Samsung electronic technology service cooperates with the domestic call center industry for the first time, which will help promote the improvement of Samsung Electronic Technology Service's customer service ability in China and create a double stable and win-win situation

based on the present and looking forward to the future! The strategic cooperation reached between CITIC Honglian and Samsung Electronics (Beijing) in the ninth five year plan also enabled CITIC Honglian to form a team of more than 1000 people in the Xi'an workplace

at 11:00 a.m., the salute was thundering, the drums were beating, and the scene was filled with a joyful atmosphere. The guests cut the ribbon for Samsung Electronics customer service project, and the celebration reached a climax. After the ribbon cutting, the participants had in-depth discussion and exchange on the project cooperation in the workplace conference room, and talked about the future vision of the project operation together

about the Samsung Electronics customer service project: the Samsung Electronics customer service project was launched in November 2015 and officially put into operation on December 14. It is committed to providing and voice services to users of Samsung electronics products, solving customers' questions and complaints about Samsung products, and ensuring customers' satisfaction with using Samsung products. The project is divided into four sub projects: HHP (), AV (black electricity), negotiation, VOC (customer complaint handling), forming an effective pre-sales, in-sales and after-sales service mechanism focusing on customers

CITIC Honglian has been in the "Ninth Five Year Plan" for 20 years. Its call center business has covered the financial field, mobile Internet, operators, electronic products, logistics, FMCG and other industries. Its call center projects have spread across more than 20 cities across the country, with a team size of more than 10000 people. It has become one of the professional call center outsourcers in China. It is believed that this strong alliance with Samsung Electronics (Beijing and not coincident with the main needle) technical services will surely achieve fruitful results. This is also the first time that CITIC Honglian's "Ninth Five Year Plan" call center has entered the field of customer service in the electronic industry, which is of great significance to CITIC Honglian's "Ninth Five Year Plan". With the further development in the future, CITIC Honglian is striving to create a bright future and is determined to develop into a very large-scale and respected first-class call center enterprise

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